Policies and
disclaimers

Once we've confirmed a date, your spot is reserved with a 50% deposit via Zelle, Wise, or PayPal (5% fee applies to PayPal).

Full refund if you cancel a week or more before your tour. 50% refund if you cancel between 48 hours and 6 days out. Inside 48 hours, deposits are non-refundable. Tours happen rain or shine. We highly recommend travel insurance.

Deposit and cancellation terms for group trips are shared before you book, once dates and prices are set.

Our tours and trips include outdoor activities like swimming in cenotes, floating down rivers, kayaking, canoeing, and walking through the jungle. These come with real risks, including injury, illness, weather, wildlife, and travel delays, and some can be serious. By joining, you accept those risks and take responsibility for your own choices and health. Please tell us about any medical conditions, allergies, or limitations ahead of time so we can plan around them. A liability release will be sent to you before your tour or trip.

You're responsible for having a valid passport and any entry documents Mexico requires for your nationality. We also recommend travel insurance that covers medical care and trip changes.

Tours and camps happen rain or shine. Weather, tides, wildlife, and local conditions affect what we can do each day. We may change the schedule, the order of activities, or swap in something comparable to keep the group safe and the day great.

We may ask a participant to leave a tour or trip if their behavior puts the safety or experience of others at risk. If you have concerns before or during, please talk to us first.